Order, Shipping & Return Policy

Orders

• Our primary aim in collecting personal information is to provide you with a an experience on our website that is personalized by showing information that is relevant to you.
• We also collect information for statistical purposes and, where agreed by you, to offer you products and services that may be of interest to you.

Payments

• We accept all major credit cards including: Visa, Mastercard, Discover, and American Express.

Shipping

• Currently, we only ship within the U.S.
• Shipping and Processing Fees Are Per Address
• Merchandise usually ships via USPS Flat Rate. Shipping is charged at the time you place your order. Most in stock items ship within 1-2 business days once payment is confirmed. Please allow up to 3 weeks for custom orders to arrive.
• If there is an unexpected delay in shipping the item(s) to the shipping address, we will contact you via e-mail.
• Packages are shipped with tracking confirmation. Please verify that the mailing address and product quantities are correct upon checkout. We cannot be responsible for lost, stolen or misdirected packages.

Returns

The following return policy applies to purchases.  

All returns must be:

• Made within 30 days of the original delivery/pickup date
• Order Number and/or copy of the order receipt. 
• In original packaging with all accessories and documentation included. 
• All returned items must be in new working condition and with no physical damage. Items that are damaged, dented, scratched or missing major contents may be denied a return.
• For defective equipment, we will exchange at no cost to you or refund the full amount for the equipment purchased.  
• You are responsible for return shipping costs.  Shipping costs are nonrefundable.     
• After receiving your return and inspecting the condition of your item(s), we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds are made by check and mailed to the address on file minus a 10% restocking fee. 

Claims:

• All of our merchandise is shipped using tracking information and delivery confirmation. All claims are subject to the carriers processing procedure. Once you contact us in writing, we will initiate a claim with the carrier. If delivery of the package(s) is substantiated and confirmed by the carrier after the investigation, we will take no further action and no replacement merchandise will be shipped or refund granted. If the claim is substantiated, we will be happy to ship a replacement.
• To avoid possible disappointment, please be sure that you are requesting your order(s) be shipped to a secure and safe location. We are not responsible for lost or stolen packages.
• We reserve the right to make adjustments to our shipping practices and policy, shipping costs and schedule on an as needed basis.

Exchanges:

• We will gladly exchange items incorrectly shipped, or items that are damaged in transit, if the item is returned in its original condition and packaging within 5 days of the date that it was received.
• If you'd like to exchange an item you may do so within 30 days of the order date.
• Items that CANNOT be returned include; clearance items, all altered, personalized and/or custom orders . If the products are damaged (see Damaged Goods below), they will be replaced using the exact model as the original order. 
• Merchandise must be in its original package and in saleable condition and can be subject to a 20% restocking fee. Refused shipments will be subject to a 10% restocking fee and all shipping charges.

Damaged Goods and Shortage Claims:

• Claims for damaged goods, due to shipping, or shortage must be reported to HaloSpa USA within 5 business days of receipt. All damaged merchandise must be left in the original carton in order to file a claim. An RMA number must be obtained before returning to HaloSpa USA.